Bergenhaus Designs will do everything to be sure you are satisfied with your purchase. In the event of a damaged item in transit we will immediately work on a replacement or on a proper return/refund depending on the situation. If you are not happy with your item then please contact us at mickie@bergenhausdesigns.com to let us know so we have a chance to make things right.
1. Returns
We accept returns. You can return unopened items in the original packaging within 30 days of your purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
To follow-up on the status of your return, please contact us at mickie@bergenhausdesigns.com.
2. Exceptions
Some items are non-refundable and non-exchangeable. These include any items that have personalized text or custom made designs. We will always make sure they product is how you envision it and take care of the customer in the event of any shipping issues.
3. Shipping
To return the item you purchased, please email us at mickie@bergenhausdesigns.com for the proper return address so we can be looking out for your return package.
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.